#69 How to Design a High Converting Ecommerce Website
Kelly Ferris, Senior Director of Sales for Small Business at BigCommerce, explains how CPG brands can design high-converting ecommerce websites by prioritizing trust, site speed, and seamless checkout over mere aesthetics. She discusses specific strategies for building credibility through reviews (citing Sheets Laundry Club and Gourmet Fuel), optimizing product page structure, and choosing between platforms like Shopify and BigCommerce based on long-term growth needs. Ferris also advises on when to hire agencies, the importance of integrating with 3PLs like ShipBob for competitive shipping, and common pitfalls like neglecting backend operations for frontend design.