137: Customer Feedback at Physical Product Launches
Matt Selbie, President of Opiniator, explains how hardware startups can maximize customer feedback at product launches by asking the right people at the point of experience. He advocates for specific, data-driven questions over broad intent queries and introduces 'vulnerability analysis' to prioritize features based on importance and performance. Selbie also highlights the importance of retail camouflage, ensuring products stand out on shelves, and suggests offering respondents the final data to increase engagement.