#034 - How next-generation retail looks like, with Vibhu Norby of b8ta, USA
Vibhu Norby, co-founder of b8ta and former Nest engineer, explains how his company is reversing the decline of brick-and-mortar retail by treating stores as software-powered platforms for hardware brands. He details the conflict of interest between traditional retailers and brands, describing b8ta’s model where brands retain 100% of sales revenue while paying a subscription fee for access to b8ta’s data analytics and customer engagement tools. Norby discusses the critical importance of the 'demo-to-sale' conversion rate, the mistakes made during b8ta’s early validation phase, and the necessity of planning for rapid success to avoid operational bottlenecks.