Hardware Podcasts

How I Built Resilience: Jeremy Stoppelman of Yelp

How I Built This · 1 Oct 2020 · 25m

What this episode covers

Yelp founder and CEO Jeremy Stoppelman explains how the company navigated the pandemic by anticipating a 'nuclear winter' for advertising revenue, resulting in the furlough of 1,000 employees and the forgiveness of $320,000 in fees for restaurants. He details the launch of new platform features, including COVID-19 safety badges and tools to highlight Black and Latinx-owned businesses, to support local commerce during the crisis. Stoppelman also addresses Yelp's strict anti-fraud algorithms, which hide 25% of reviews, and emphasizes the importance of calm leadership and transparent communication during periods of extreme uncertainty.

Most relevant to

companies scaling up

Topics

Mentioned

Companies
Yelp, U.S. Bank, PayPal, X.com, Google, Amazon
Products
Wirecutter

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