#047 - RERUN - How next-generation retail looks like, with Vibhu Norby of b8ta, USA
Vibhu Norby, co-founder of b8ta, explains how his software-powered retail platform addresses the conflict of interest between hardware brands and traditional retailers. He details b8ta's four-step customer journey analytics—impressions, discovery, demo, and sales—and contrasts this with the slow, margin-heavy traditional retail model. Norby also discusses the validation process for b8ta, noting the mistake of failing to secure Letters of Intent, and shares lessons on planning for success to avoid operational bottlenecks during early scaling.