How I Built Resilience: Live with Susan Griffin-Black

How I Built This · 9 Apr 2020 · 13m

What this episode covers

Susan Griffin-Black, founder of EO Products, explains how her company pivoted production to hand sanitizer and soap during the pandemic, prioritizing frontline workers and community distribution. She details the operational challenges of maintaining safety protocols, managing supply chain disruptions for ingredients like Brazilian alcohol, and scaling hiring to meet overwhelming demand. Griffin-Black also discusses the strategic decision to quadruple inventory and the broader cultural shift toward health and self-care that emerged from the crisis.

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