1-800-GOT-JUNK?: Brian Scudamore (2018)

How I Built This · 5 Mar 2018 · 40m

What this episode covers

Brian Scudamore, founder of 1-800-GOT-JUNK?, explains how he built a billion-dollar franchise empire starting with a $700 pickup truck and a $80 price point. He details the pivotal decision to fire his entire early team to enforce a customer-centric culture, the struggle to secure the '1-800-GOT-JUNK?' phone number from the Idaho Department of Transportation, and the near-bankruptcy caused by hiring a misaligned executive from Starbucks. Scudamore also discusses the strategic shift to hiring an operational leader, Eric Church, to balance his visionary style with rigorous execution.

Most relevant to

founders before launch, early-stage companies, companies scaling up and established companies

Topics

Mentioned

Companies
1-800-GOT-JUNK?, Rubbish Boys, Bloomerent, U.S. Bank, Fortune, YEO, Subway, Starbucks, McDonald's, FedEx
Products
Bundles
Also
Eric Church, Cameron Herald, David Snyderman, John Riedel, Denit Zamir, Adam Lashinski, Michael, Ray Crock, Guy Roz

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