Hardware Podcasts

Remembering Tony Hsieh of Zappos

How I Built This · 30 Nov 2020 · 26m

What this episode covers

Tony Hsieh, co-founder and CEO of Zappos, discusses building a customer service-centric company that happened to sell shoes. He recounts the early struggles of funding Zappos during the dot-com crash by selling his own real estate, the pivot from a shoe retailer to a service brand, and the strategic decision to sell to Amazon while preserving Zappos' unique culture. Hsieh also reflects on his philosophy of 'Return on Luck' and his personal definition of success as being okay with losing everything.

Most relevant to

companies scaling up

Topics

Mentioned

Companies
Zappos, Link Exchange, Microsoft, Amazon, Nordstrom, Oracle, Pets.com
Products
Endless
Also
Tony Hsieh

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