Hardware Podcasts

How I Built Resilience: Niraj Shah and Steve Conine of Wayfair

How I Built This · 29 Aug 2020 · 27m

What this episode covers

Wayfair co-founders Niraj Shah and Steve Conine explain how the company achieved profitability during the pandemic by leveraging a pre-built logistics network and raising $535 million in liquidity, resulting in an 84% sales spike. They discuss managing supply chain disruptions, such as nationwide sell-outs of outdoor and kitchen categories, and implementing safety protocols in warehouses. The founders also address navigating employee protests regarding furniture sold to detention centers and responding to a baseless conspiracy theory about child trafficking in their products.

Most relevant to

companies scaling up

Topics

Mentioned

Companies
Wayfair, U.S. Bank
Also
Niraj Shah, Steve Conine, Associated Press, Reuters, New York Times

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