Hardware Podcasts

Building a Service Culture w/ Fred Reggie

The Manufacturing Executive · 2 Apr 2024 · 41m · Episode 199

What this episode covers

Business coach Fred Reggie discusses building a 'service culture' in manufacturing and other industries, drawing on his background in restaurants, home building, and fundraising for St. Jude Children's Research Hospital. He emphasizes that service culture is the 'soul' of a business, requiring universal buy-in on mission and vision statements developed collaboratively by employees. Reggie advocates for two-way communication, using his book's core concept 'Tell Me' to initiate productive conversations and bridge generational gaps with younger employees.

Most relevant to

established companies

Topics

Mentioned

Companies
Gorilla 76, St. Jude Children's Research Hospital, Dairy Queen, Sinclair
Also
EOS, Industrial Marketing Live

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