301 - Infigo is en fuego! Changing the game for Web2Print for printers w/ Doug Gibson

People of Packaging · 7 Jan 2025 · 36m

What this episode covers

Doug Gibson, founder and CEO of Infigo, explains how the company’s web-to-print platform helps printers and converters streamline operations by automating quoting, proofing, and order submission. He highlights the shift in the industry toward digital accessibility, noting that Infigo’s customer base has grown significantly in North America, now representing 60-70% of their business. Gibson argues that implementing such technology reduces administrative friction, allowing staff to focus on value-added customer interactions rather than manual data entry. The discussion emphasizes that ease of transaction is the primary driver of B2B loyalty, urging traditional printers to adopt these tools to remain competitive against modern consumer expectations.

Mentioned

Companies
Infigo, HP, Vistaprint, SimPress, Specright, Meyers Packaging, Label King, Trayak, SmartSolve
Products
Canva, Ford Bronco, The Scrapp App
Also
TLMI, D Scoop, Label Expo

Other shows on the same ground, closest first.

  • The Manufacturing Executive · 33m

    When Your Shop Is No Longer Bound by Geography w/ Sanjeev Singh Sahni

    Sanjeev Singh Sahni, CEO of Xometry, explains how the company is using data and AI to digitize the custom manufacturing market, which currently has less than 1% online penetration compared to 80% for books. He details the inefficiency of manual RFQs and how Xometry’s platform integrates directly with design software like Siemens to provide instant pricing and supplier matching. Sahni highlights how this digital infrastructure dissolves the traditional 30-to-50-mile geographic radius for machine shops, allowing specialized facilities to take on diverse work such as aerospace and medical devices regardless of location. The conversation emphasizes Xometry's strategy of treating manufacturers as 'partners' rather than suppliers, providing them with tools like a mobile app and AI-driven job recommendations to focus on production rather than sales.

  • Manufacturing Happy Hour · 52m

    From Military Leadership to Revolutionizing Job Shop Manufacturing with Jason Ray

    Jason Ray, CEO of Paperless Parts, explains how his military logistics background and a failed attempt to buy a job shop led him to co-found a cloud-based quoting software for manufacturers. He details the company's pivot from a business acquisition model to a SaaS solution that helps job shops reduce quoting time by up to 20x and standardize pricing using 3D geometry. Ray discusses the critical role of rapid response in winning work during supply chain disruptions and the importance of customer success in driving adoption of modern software in a process-oriented industry.

  • EMS@C-LEVEL · 17m

    From Quotes To Confidence: How Luminovo Is Rewiring EMS Collaboration, Founder Sebastian Schaal

    Sebastian Schaal, Founder and Managing Director of Luminovo, explains how his company targets the high-pressure quoting stage in electronics manufacturing to replace disconnected spreadsheets with connected, resilient operations. By standardizing part data across millions of SKUs and integrating live pricing, Luminovo helps EMS providers like BMK and Zolner cut response times and win on trust. Schaal details the evolution from a quoting tool to an always-on system that monitors price shifts, lead time volatility, and compliance risks, flagging exceptions for human action. The conversation highlights the strategic shift toward AI-driven automation, where confidence grows from alerts to one-click approvals, ultimately creating a 'glass pipeline' of shared visibility that reduces errors and captures savings.

  • The Manufacturing Executive · 46m

    Removing Buyer Friction With a Digital Commerce Environment w/ Kris Harrington

    Kris Harrington, CEO and Co-Founder of Gen Alpha Technologies, explains how B2B manufacturers can eliminate buyer friction by implementing digital commerce environments that go beyond simple transactions. She details ten specific customer service burdens—such as checking product availability, order status, and accessing technical manuals—that can be alleviated through self-service tools. Harrington also discusses the role of product configurators in simplifying the sales process for complex, custom-engineered equipment and outlines three primary barriers to adoption: fear of channel conflict, data quality issues, and legacy ERP limitations.

  • The Manufacturing Executive · 24m

    Adapting to New Manufacturing Technology w/ Matthew Wright

    Matthew Wright, founder and CEO of Specright, discusses the critical need for digitization in manufacturing, specifically through product and packaging specification management. Drawing on his 25-year career in the packaging industry, including leadership roles at International Paper and Temple-Inland, Wright explains how legacy processes create waste and inefficiency. He argues that adopting consumer-grade technology is essential for retaining the next generation of the workforce and driving profitability through better data management.

The summary, chapters and topics are generated from the episode’s audio by this directory, not written by People of Packaging. The episode itself belongs to its publisher.