052 - “All Work is Process” with Larry Mager
Larry Mager, Principal and Founder of Mgmt-Ctrl, discusses his application of Predictive Quality Management across medical device, pharmaceutical, and consulting sectors. He argues that while product specifications differ, the underlying quality principles—measuring product, process, and people—are universal. Mager emphasizes using Theory of Constraints to identify and improve specific bottlenecks rather than attempting enterprise-wide improvements simultaneously, which he claims leads to chaos and poor ROI. He also previews his upcoming book on Predictive Quality Management, which aims to provide a strategic, systemic framework for quality leadership.