Live From HIBT Summit: Payal Kadakia, Tristan Walker, and Perry Chen on Innovation
In a panel discussion from the 2021 How I Built This Virtual Summit, Guy Raz speaks with Payal Kadakia of ClassPass, Tristan Walker of Walker and Company, and Perry Chen of Kickstarter about the nature of innovation. The founders argue that innovation does not require newness but rather authenticity, soul, and solving personal frustrations, such as Walker’s experience with razor bumps or Kadakia’s difficulty finding dance classes. They discuss their early struggles, including ClassPass’s initial product failure and Kickstarter’s long development cycle, emphasizing the importance of resilience, specific metrics like ClassPass’s reservation count, and the value of continuous improvement in hardware.