#162 - Ops Nightmares, Powered by Crstl
Hosts Daniel Scharff and Jamie Valenti-Jordan of Catapult Commercialization Services interview founders about operational failures. Katherine Harvey of Bare Bones Broth details a disastrous launch with Costco involving a fraudulent co-packer broker who ghosted them and delivered contaminated product. Brady DeLong of Clean Age recounts a massive inventory mix-up with Walmart caused by incorrect EDI unit-of-measure settings, requiring frantic manual intervention to save the launch. Brett Perrotta of Chubby Snacks shares how his team lost $10,000 on a co-packer's first production run because they failed to follow SOPs, leading to the decision to oversee future runs personally.