Hardware Podcasts

026 - "Quality" with H. James Harrington

Let's Combinate · 30 Mar 2022 · 50m

What this episode covers

Dr. H. James Harrington, CEO of Harrington Management Systems and former president of ASQ, discusses the evolution of quality management from Henry Ford and Shewhart to modern innovation standards. He shares anecdotes about quality gurus like Juran, Ishikawa, and Feigenbaum, and details the three-phase ISO 56002 innovation management system: creation, preparation, and delivery. Harrington emphasizes that true innovation must create value, distinguishing it from simple continuous improvement, and argues for a holistic view of performance that integrates quality, productivity, and customer satisfaction across both manufacturing and service industries.

Most relevant to

established companies

Topics

Mentioned

Companies
Harrington Management Systems, IBM, Ernst & Young
Products
Titan missile
Also
ASQ, ISO 56002

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