S2E04 How To Build A Quality System That Works For You (and not the other way around) | Matt Heidecker

Being an Engineer · 29 Jan 2021 · 1h 07m · Episode 4

What this episode covers

Matt Heidecker, Vice President and Quality Manager at Plastics Services Network (PSN), explains how to build a practical quality system that prevents 'unforced errors' without adding bureaucratic burden. He discusses the importance of material science, highlighting underutilized copolyesters from Eastman and the use of post-consumer recycled nylon from Equilon in automotive applications. Heidecker details his experience implementing ISO 9001 and ISO/IEC 17025 standards, emphasizing that quality systems must be tailored to the organization's specific needs and customer feedback to remain functional and responsive.

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