Hardware Podcasts

Why Support is Key for IoT Success | Cygnus's James Grogan

IoT For All Podcast · 24 Jan 2022 · 28m

What this episode covers

James Grogan, CEO of Cygnus, explains how his company helps manufacturers support IoT products in the field using a remote access platform called Reach. He details the common failure mode where engineers are handcuffed to their first IoT deployment because support infrastructure is neglected, leading to scaling issues. Grogan cites an agricultural client case study where remote support reduced call volume by 90% and product returns by 75%. He argues that support must be designed into the product architecture from the start to ensure long-term success and customer satisfaction.

Most relevant to

companies scaling up

Topics

Mentioned

Companies
Cygnus, I3 Product Development
Products
Reach, Ring
Tools
Zoom, Microsoft Teams

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