How I Built Resilience: Brian Chesky of Airbnb

How I Built This · 13 Aug 2020 · 23m

What this episode covers

Airbnb CEO Brian Chesky discusses how the company survived an 80% drop in business during the pandemic by raising $2 billion, laying off 25% of staff with generous severance, and pivoting to domestic travel. He details the shift from international tourism to 'drive-to' destinations, national parks, and unique accommodations like RVs and treehouses, while implementing new cleaning protocols and Wi-Fi verification for remote workers. Chesky also reflects on the emotional difficulty of leadership during crisis, the decision to resume the IPO process, and the realization that Airbnb's core mission is connection rather than just travel.

Other shows on the same ground, closest first.

  • Manufacturing Happy Hour · 42m

    How a Strong Company Culture Leads Through Crisis with Dan Stutterheim

    Dan Stutterheim, CEO of Kasa Companies, a Salina, Kansas-based industrial control systems integrator, explains how his company navigated the early stages of the COVID-19 pandemic by prioritizing employee health and transparent communication. He details the implementation of daily 'culture dialogues' and 'MAPS' emails to address staff anxiety, while narrowing business focus from 160 monthly goals to four key quarterly metrics: cash, sales, backlog, and execution. Stutterheim highlights how Kasa's conservative financial strategy and strong balance sheet provided the runway to maintain operations and even hire talent during the crisis, despite facing cash flow challenges from slow-paying customers.

  • People of Packaging · 52m

    44 - Philippe Erhart - leadership in a crisis and how sustainability and diversity connect

    Philippe Erhart, President of North America for Beauty and Home at Aptar, discusses his leadership during the pandemic, emphasizing empathy, transparency, and the decision to avoid layoffs while prioritizing employee safety. He details Aptar's focused strategy in dispensing technologies across beauty, food, and pharma, and highlights the company's aggressive shift toward sustainability, specifically converting from virgin plastics to post-consumer resin (PCR). Erhart also connects the industry's sustainability challenges to broader social issues, arguing that diversity, inclusion, and civil discourse are essential for business resilience and societal progress.

  • EMS@C-LEVEL · 21m

    EMS@C-LEVEL Season #1 Episode #2 with Creative Electron's Dr. Bill Cardoso

    Dr. Bill Cardoso, CEO of Creative Electron, explains how his company pivoted its manufacturing operations during the COVID-19 crisis by decentralizing assembly to eight locations in San Diego County to maintain production of x-ray systems. He details the adoption of AI-driven autonomous inspection and the shift to 'X-ray as a Service' (XAS), allowing remote operation of equipment via virtual laboratories. Cardoso also discusses leadership strategies, including a '20-mile march' philosophy and a results-oriented culture, which allowed the company to avoid layoffs and sustain growth despite supply chain disruptions.

  • Manufacturing Happy Hour · 1h 03m

    Leading Your Team in the New Normal | Sales & Marketing Game Changers Mini-Series | Ep. 4 of 4

    Chris Lukey hosts the final episode of the Sales & Marketing Game Changers mini-series on Manufacturing Happy Hour, joined by panelists Ben Baker (Your Brand Marketing), Mark Roberts (OTB Solutions), Ray Ganto (Lenare International), Alison de Ford (Felt Marketing), and Mark Mitchell (Wizard Strategy). The group discusses leadership qualities such as empathy, trust, adaptability, humility, and confidence, emphasizing the shift from management to true leadership during the pandemic. They share specific stories of leaders at companies like Legal Toolworks and unnamed manufacturing firms who succeeded by pivoting quickly, fostering vulnerability, and focusing on customer-centricity. The panel concludes with actionable advice for stepping up as a leader, including embracing mistakes, asking for forgiveness rather than permission, and prioritizing the success of others.

  • Global Medical Device Podcast · 1h 01m

    #331: 28 Days To Save The World: Lessons Learned from a Pandemic Month of Supply Chain Issues

    Dan Purvis, CEO of Velentium, explains how the company pivoted during the early pandemic to help General Motors and Ventec Life Systems scale ventilator production from 100 to 10,000 units per month. He details the extreme supply chain challenges, including buying $2 million in parts without a purchase order and using personal networks to source components, to reopen a GM plant in Kokomo, Indiana. Purvis emphasizes that this crisis validated Velentium's core culture of 'changing lives for a better world,' which enabled the team to commit to 16-hour workdays and deliver 30,000 ventilators over the summer. He argues that strong culture, clear vision, and principles-based leadership are more critical than strategic planning when facing existential threats.

The summary, chapters and topics are generated from the episode’s audio by this directory, not written by How I Built This. The episode itself belongs to its publisher.