S1 E4: Cracking the Code of Hardware Manufacturing with Scott Miller
Scott Miller, a hardware expert who worked on the early Roomba program and Dragon Innovation, explains how startups should navigate manufacturing decisions, emphasizing that the first 100 units should be built in-house to capture domain knowledge before outsourcing. He advises startups to target tier-two or tier-three contract manufacturers, use dual-sourcing for leverage at $50 million in business, and treat factories as partners by sharing founder bios and VC backing to mitigate their risk. Miller also details the importance of robust Manufacturing Service Agreements (MSAs), lifecycle testing, and quality assurance to avoid catastrophic field failures like the Roomba's early optical encoder dust issue.