138 - Operations vs. Quality, KPI's, Management Controls, Process Improvement, Balancing Capability/Capacity and Improvement Culture with Larry Mager

Let's Combinate · 29 May 2024 · 47m

What this episode covers

Larry Mager, founder of Mgmt-Ctrl and PQMCoach.com, argues that quality management must be integrated into operational business frameworks rather than isolated in compliance silos. He details a top-down management control approach using KPIs to balance operational capability and capacity against market demand, ensuring executives can make informed decisions without being overwhelmed by data. Mager emphasizes the importance of role-based processes, effective CAPA execution, and building a culture of continual improvement to maintain regulatory readiness and business profitability.

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