014C - "The Final P: People" with Larry Mager
Larry Mager, Principal and Founder of Mgmt-Ctrl, discusses the 'People' pillar of his Predictive Quality Management (PQM) framework for medical device companies. He argues that achieving a strong culture of quality requires ensuring personnel are skilled, trained, and proven competent, rather than just checking boxes. Mager illustrates how leadership must foster communication, trust, and personal accountability to move beyond mere compliance, citing a successful turnaround at a large organization that resolved a corporate warning letter by engaging employees directly.