#421: Mastering MedTech Influence: The Power of Communication in Quality
Lesley Worthington, an executive coach with a background in psychology, law, and quality/regulatory affairs, discusses how quality professionals can build influence and a culture of quality through better communication. She argues that technical correctness often fails to drive buy-in because it ignores the listener's need to feel understood, advocating for active listening, paraphrasing, and plain language over jargon. Worthington highlights the limitations of traditional corporate training, which focuses on information rather than habit change, and suggests that personalized coaching or reflective writing (like 'morning pages') helps professionals overcome burnout and imposter syndrome by clarifying their thinking and building psychological safety.