(July 2021) Ben Chestnut: From Side Business to $12 Billion – The Accidental Triumph of Mailchimp
Ben Chestnut, co-founder of Mailchimp, explains how a web design agency accidentally built an email marketing tool that grew into a $12 billion SaaS business without outside investment. He details the pivot from service-based revenue to a freemium model, the viral marketing success of sponsoring the podcast 'Serial', and the leadership challenges of scaling from a garage startup to a large enterprise. Chestnut also discusses the company's culture reset following public allegations of sexism and the eventual acquisition by Intuit.