Hardware Podcasts

032 - “Quality is Free”

Let's Combinate · 11 May 2022 · 23m

What this episode covers

Host Subhi Sedate discusses Philip Crosby’s 1979 book 'Quality is Free' and his concept of 'zero defects,' emphasizing that quality is conformance to requirements rather than luxury. Sedate outlines Crosby’s five erroneous assumptions about quality, such as the belief that quality is intangible or originates in the quality department, and explains the 'quality maturity grid' which tracks an organization's journey from uncertainty to certainty. The episode highlights the critical role of top management commitment in shifting organizational culture from firefighting to defect prevention.

Most relevant to

large enterprises

Topics

Mentioned

Companies
Philip Crosby Associates, ITT
Also
Quality is Free, Philip Crosby, H. James Harrington, Larry Mager

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