249: It Depends
Claire Rowland, lead author of 'Designing Connected Products' and a UX consultant specializing in the Internet of Things, discusses the critical role of user experience in hardware-enabled services. She argues that reliability and local control are often sacrificed for connectivity, leading to frustrating user interactions where devices fail or behave unpredictably. Rowland emphasizes that good IoT design requires treating the product as a holistic system, integrating technical architecture, business models, and privacy considerations rather than just focusing on the interface.