How I Built Resilience: Live with Julia Hartz

How I Built This · 16 Jul 2020 · 24m

What this episode covers

Julia Hartz, founder and CEO of Eventbrite, discusses how her company navigated the sudden collapse of the live events industry due to COVID-19. She details the difficult decision to lay off 45% of the staff in early April to preserve capital, while simultaneously pivoting the platform to support virtual events, which saw an 8,000,000 ticket surge in April. Hartz explains how creators are monetizing through hybrid models, physical kits, and donations, and reflects on her evolution as a leader who learned to slow down and rely on her team.

Mentioned

Companies
Eventbrite, U.S. Bank, Craft Jam, Sequoia Capital
Also
The Art of Gathering, Overwhelmed

Other shows on the same ground, closest first.

  • Manufacturing Happy Hour · 42m

    How a Strong Company Culture Leads Through Crisis with Dan Stutterheim

    Dan Stutterheim, CEO of Kasa Companies, a Salina, Kansas-based industrial control systems integrator, explains how his company navigated the early stages of the COVID-19 pandemic by prioritizing employee health and transparent communication. He details the implementation of daily 'culture dialogues' and 'MAPS' emails to address staff anxiety, while narrowing business focus from 160 monthly goals to four key quarterly metrics: cash, sales, backlog, and execution. Stutterheim highlights how Kasa's conservative financial strategy and strong balance sheet provided the runway to maintain operations and even hire talent during the crisis, despite facing cash flow challenges from slow-paying customers.

  • Being an Engineer · 50m

    S6E29 Joshua Tarbutton | Lessons From the Military Applied to Engineering

    Joshua Tarbutton, founder of Bravo Team, discusses applying military leadership principles to build a product development firm that restores dignity and psychological safety for engineers. He details the company's rapid scaling from a solo consultancy to a 50-person firm, highlighting the critical role of a major partnership with Siemens and the challenges of managing cash flow during the COVID-19 pandemic. Tarbutton also shares how the company pivoted to manufacturing face shields during the crisis and emphasizes the importance of core hours and vulnerability in fostering an innovative engineering culture.

  • People of Packaging · 52m

    44 - Philippe Erhart - leadership in a crisis and how sustainability and diversity connect

    Philippe Erhart, President of North America for Beauty and Home at Aptar, discusses his leadership during the pandemic, emphasizing empathy, transparency, and the decision to avoid layoffs while prioritizing employee safety. He details Aptar's focused strategy in dispensing technologies across beauty, food, and pharma, and highlights the company's aggressive shift toward sustainability, specifically converting from virgin plastics to post-consumer resin (PCR). Erhart also connects the industry's sustainability challenges to broader social issues, arguing that diversity, inclusion, and civil discourse are essential for business resilience and societal progress.

  • Core77 Podcast · 54m

    Afterschool Podcast, Episode 9 - Rusty Meadows (10/21)

    Rusty Meadows, manager of the temporary tattoo company Tattly and founder of the Nearly Impossible conference, discusses the evolution of his business and the new event. He explains how Tattly emerged from a failed online store idea to focus on design-led temporary tattoos, navigating early challenges in shipping, packaging, and wholesale sales. Meadows details the structure of the Nearly Impossible conference, designed to help makers solve specific physical product hurdles through shared stories and expert labs.

  • EMS@C-LEVEL · 21m

    EMS@C-LEVEL Season #1 Episode #2 with Creative Electron's Dr. Bill Cardoso

    Dr. Bill Cardoso, CEO of Creative Electron, explains how his company pivoted its manufacturing operations during the COVID-19 crisis by decentralizing assembly to eight locations in San Diego County to maintain production of x-ray systems. He details the adoption of AI-driven autonomous inspection and the shift to 'X-ray as a Service' (XAS), allowing remote operation of equipment via virtual laboratories. Cardoso also discusses leadership strategies, including a '20-mile march' philosophy and a results-oriented culture, which allowed the company to avoid layoffs and sustain growth despite supply chain disruptions.

The summary, chapters and topics are generated from the episode’s audio by this directory, not written by How I Built This. The episode itself belongs to its publisher.