Getting heat pumps right
Paul Lambert, founder and CEO of Quilt, explains why heat pump adoption is stalled by poor customer experience, high installation costs, and technician resistance. He details Quilt's vertically integrated model, which controls the entire value chain from manufacturing to installation to reduce labor and material costs. Lambert highlights that hardware is only ~20% of the total cost, with labor and materials like copper line sets driving the rest, and discusses strategies to simplify installation and improve aesthetics to drive mass market adoption.