Hardware Podcasts

EMS@C Panel: Exploring the Future of Operational Efficiency and the Power of Strategic Alliances with ASMPT and KATEK Group

EMS@C-LEVEL · 24 Nov 2023 · 18m

AI in practice: one real use of AI described

What this episode covers

Josef Ernst, CEO of ASMPT, and Dr. Marc Achhammer, COO & CHRO of KATEK Group, discuss how strategic alliances drive operational efficiency in the electronics manufacturing services (EMS) sector. They explore the transition from 'smart' to 'intelligent' factories using AI and digital middleware to optimize legacy and new machinery. The conversation highlights the importance of open communication, global service support, and ease-of-use features like virtual assistants to address talent shortages and accelerate operator training.

AI in practice

Where this conversation describes AI being used to build or deliver a product. Part of the AI in practice tracker.

Customer supportVirtual Assist

ASMPT uses an AI-powered chatbot with natural language programming to allow operators to ask questions and receive immediate troubleshooting information, reducing training time and helping manage staff fluctuation.

“we also providing software tools and this is not what we also presented in the show with the virtual assist , which is a software tool where you just you have a problem , you raise a question , it's working on artificial based on artificial intelligence , on a chatbot and then also with natural language programming…”

Speaker 3 · Hear it at 14:09

Most relevant to

large enterprises

Topics

Mentioned

Companies
ASMPT, KATEK Group, Koh Young
Products
Virtual Assist

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