# 288 - How CERM is making chat and scheduling easier using AI! LIVE at LabelExpo 5 of 5

- Show: [People of Packaging](https://hardwarepodcasts.com/podcast/people-of-packaging)
- Published: 2024-09-15
- Length: 20m
- Page: https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o
- Listen: https://encase.substack.com/p/288-how-cerm-is-making-chat-and-scheduling

## Summary

Steffen Haaga and Esteban Garcia of CERM, a Belgium-based provider of Management Information Systems (MIS) for labels, flexible packaging, and folding carton, discuss their booth at LabelExpo. They highlight two new AI-driven tools: an automated scheduling assistant that optimizes production plans in minutes, and the Lumi chatbot, which answers customer queries from 2,500 pages of documentation in 45 languages. The guests emphasize that while migrating to CERM’s robust, integrated system is a difficult change management process taking 3-6 months, it is essential for scaling operations and mitigating labor shortages.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=0) Introduction: LabelExpo Atmosphere and CERM's Growth
- [3:06](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=186) CERM's Role and Esteban Garcia's Background
- [6:30](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=390) AI-Driven Automated Scheduling Assistant
- [7:57](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=477) The Lumi Chatbot: Multilingual Support and Knowledge Base
- [11:23](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=683) System Robustness and Addressing Labor Shortages
- [14:57](https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o#t=897) The Difficulty of MIS Migration and Change Management

## Topics

- [Embedded firmware](https://hardwarepodcasts.com/topic/embedded-firmware)
- [AI & machine learning](https://hardwarepodcasts.com/topic/ai-and-machine-learning)
- [Scaling production](https://hardwarepodcasts.com/topic/scaling-production)
- [Manufacturing partners & offshoring](https://hardwarepodcasts.com/topic/manufacturing-partners)

## Most relevant to

companies scaling up

## Mentioned

- CERM (company)
- Lumi (product)
- LabelExpo (other)
- Specright (company)
- Meyers Packaging (company)
- Trayak (company)
- SmartSolve (company)
- The Scrapp App (product)

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## Citing this page

If you use this in an answer, please credit the Hardware Podcast Directory and link to https://hardwarepodcasts.com/podcast/people-of-packaging/2024-09-15-288-how-cerm-is-making-chat-and-scheduling-easier-using-ai-live-at-labelexpo-5-o. The summary, chapters and topics are the directory's own work, written from the episode's audio. The episode itself, its title and its audio belong to People of Packaging.