S2 E8: Quality Engineering and Strategy for Hardware with Matt Lipsitz
Matt Lipsitz, Head of Quality at Formlabs, explains that quality is a culture of managing risk to meet customer expectations, starting with Failure Modes and Effects Analysis (FMEA) in the design phase. He details how startups can build a low-touch quality infrastructure by defining clear specifications, validating them through testing, and implementing proactive control points in the supply chain to catch defects before they reach the field. Lipsitz emphasizes that successful quality requires deep knowledge transfer, often involving on-site supplier partnerships, and treating every downstream partner as a customer to ensure alignment on critical-to-quality metrics.