# What Manufacturers Can Learn from the Amusement Park Industry with Josh Liebman

- Show: [Manufacturing Happy Hour](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour)
- Published: 2020-05-26
- Length: 53m
- Page: https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman
- Listen: http://manufacturinghappyhour.com/17

## Summary

Josh Liebman, Director of Business Development for Amusement Advantage and co-host of the Attraction Pros podcast, draws operational parallels between the amusement industry and manufacturing. He details the complex, checklist-driven maintenance and safety protocols required for rides like Maximum RPM at Hard Rock Park, where a unique mechanical failure involving pins and claws required a complex evacuation. Liebman emphasizes that safety, efficiency, service, and cleanliness are the core pillars of park operations, arguing that manufacturers must treat their products and customer experience with the same level of 'show' and hospitality as theme parks do for guests.

## Chapters

- [0:47](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=47) Introduction: Josh Liebman and the Amusement Industry
- [4:58](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=298) Josh Liebman's Origin Story and First Roller Coaster
- [12:43](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=763) Career Path: From Ride Operator to Director of Business Development
- [16:20](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=980) Behind-the-Scenes Park Operations and Checklists
- [20:02](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=1202) Core Tenets: Safety, Efficiency, Service, and Cleanliness
- [26:32](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=1592) Case Study: Maximum RPM at Hard Rock Park and Mechanical Failure
- [34:39](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=2079) Managing Guest Downtime and Communication Protocols
- [40:24](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=2424) Creating the 'Show' and Immersive Guest Experience
- [44:00](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2020-05-26-what-manufacturers-can-learn-from-the-amusement-park-industry-with-josh-liebman#t=2640) Service Recovery: The Harry Potter VIP Incident

## Topics

- [Industrial & consumer product design](https://hardwarepodcasts.com/topic/industrial-design)
- [Mechanical engineering](https://hardwarepodcasts.com/topic/mechanical-engineering)
- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)
- [Direct-to-consumer & e-commerce](https://hardwarepodcasts.com/topic/direct-to-consumer)
- [Leadership, teams & culture](https://hardwarepodcasts.com/topic/leadership-and-culture)

## Most relevant to

early-stage companies

## Mentioned

- Amusement Advantage (company)
- Attraction Pros (other)
- Cedar Point (other)
- Hard Rock Park (other)
- Maximum RPM (product)
- Universal (company)
- Disney (company)
- Concept Systems (company)

## Related episodes from other shows

- [437: This is a terrible thing to say…](https://hardwarepodcasts.com/podcast/making-it/2024-04-12-437-this-is-a-terrible-thing-to-say) (Making It)
- [Episode 116: Winging It](https://hardwarepodcasts.com/podcast/making-it/2017-04-21-episode-116-winging-it) (Making It)
- [S5E16 James Rogers | R&D Engineering Series – Interview 1 of 6](https://hardwarepodcasts.com/podcast/being-an-engineer/2024-04-19-s5e16-james-rogers-r-d-engineering-series-interview-1-of-6) (Being an Engineer)
- [Business Moves at the Speed of Trust with Wade Anderson, Ep #10](https://hardwarepodcasts.com/podcast/lights-out/2024-12-11-business-moves-at-the-speed-of-trust-with-wade-anderson-ep-10) (Lights Out)
- [The Juice-to-Squeeze Ratio: Why Time Freedom Isn't Optional for Shop Owners, Ep #15](https://hardwarepodcasts.com/podcast/lights-out/2025-04-11-the-juice-to-squeeze-ratio-why-time-freedom-isnt-optional-for-shop-owners-ep-15) (Lights Out)

## Citing this page

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