113: I Wasn’t Expecting Therapy Today
Tom Gerhardt and Dan Provost of Studio Neat discuss the production challenges of the Keen safety razor, specifically the assembly of tiny M1.4 screws and the surprising color preference data where orange leads black. They also reveal they have hired Jacob, a junior designer/engineer, to help scale operations, leading to a deep discussion on the psychological dynamics of receiving feedback, the importance of separating personal identity from design work, and the distinction between design as service versus art.