# 162 - Philip Crosby’s 5 Bad Beliefs About Quality (And How to Avoid Them)

- Show: [Let's Combinate](https://hardwarepodcasts.com/podcast/lets-combinate)
- Published: 2024-11-12
- Length: 17m
- Page: https://hardwarepodcasts.com/podcast/lets-combinate/2024-11-12-162-philip-crosbys-5-bad-beliefs-about-quality-and-how-to-avoid-them
- Listen: https://podcasters.spotify.com/pod/show/letscombinate/episodes/162---Philip-Crosbys-5-Bad-Beliefs-About-Quality-And-How-to-Avoid-Them-e2qtdd9

## Summary

Host Subhi Saadeh discusses Philip Crosby’s book 'Quality is Free,' outlining five erroneous beliefs about quality, including the confusion between quality and luxury, the idea that quality is intangible, and the misconception that quality issues originate with workers or the quality department. Saadeh emphasizes Crosby’s core philosophy that quality means conformance to requirements and that prevention is more cost-effective than fixing issues, noting that white-collar errors often have a greater impact than manufacturing defects. The episode highlights the importance of leadership alignment, where management shares the same fate as the product, ensuring that quality is a shared responsibility rather than solely the quality department's burden. Saadeh encourages listeners to read the book to understand these foundational quality management principles.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/lets-combinate/2024-11-12-162-philip-crosbys-5-bad-beliefs-about-quality-and-how-to-avoid-them#t=0) Introduction: Subhi Saadeh and Philip Crosby's 'Quality is Free'

## Topics

- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)

## Most relevant to

established companies

## Mentioned

- Quality is Free (other)
- Philip Crosby (other)
- Larry Mager (other)
- H. James Harrington (other)
- Joanna Gallant (other)
- Omega Speedmaster (product)
- TimeX (product)
- Cadillac (product)
- Pinto (product)

## Related episodes from other shows

- [Building a Culture of Quality](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2022-05-20-building-a-culture-of-quality) (Global Medical Device Podcast)
- [Quality Myths and Lessons Learned](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-01-19-quality-myths-and-lessons-learned) (Global Medical Device Podcast)
- [#390: Building a Non-BS QMS: 4 Core Principles for MedTech Success with Ashkon Rasooli](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2024-11-07-390-building-a-non-bs-qms-4-core-principles-for-medtech-success-with-ashkon-raso) (Global Medical Device Podcast)
- [What are the Opportunities for Improvement (OFI) for Quality?](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2022-02-23-what-are-the-opportunities-for-improvement-ofi-for-quality) (Global Medical Device Podcast)
- [Digitizing Quality Management](https://hardwarepodcasts.com/podcast/the-manufacturing-executive/2022-08-09-digitizing-quality-management) (The Manufacturing Executive)

## Citing this page

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