097 - Predictive Quality, Business Process Capabilities, 3 Lines of Quality Defense, TOC, COSO and Business Risk with Larry Mager

Let's Combinate · 9 Aug 2023 · 43m

What this episode covers

Larry Mager, Principal at Mgmt-Ctrl and founder of PQMcoach.com, explains his Predictive Quality Management (PQM) framework, which applies the PDCA cycle to business processes rather than just product compliance. He argues that quality organizations must move beyond 'Big Q' compliance to facilitate 'Little Q' across all operations, using concepts like the 3 Lines of Defense and COSO risk management to identify and address constraints. Mager emphasizes that companies must define core capabilities, such as commercial product release, and use data analytics to drive systemic improvements rather than relying on siloed quality teams.

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