# 032 - “Quality is Free”

- Show: [Let's Combinate](https://hardwarepodcasts.com/podcast/lets-combinate)
- Published: 2022-05-11
- Length: 23m
- Page: https://hardwarepodcasts.com/podcast/lets-combinate/2022-05-11-032-quality-is-free
- Listen: https://podcasters.spotify.com/pod/show/letscombinate/episodes/032---Quality-is-Free-e1i8nmj

## Summary

Host Subhi Sedate discusses Philip Crosby’s 1979 book 'Quality is Free' and his concept of 'zero defects,' emphasizing that quality is conformance to requirements rather than luxury. Sedate outlines Crosby’s five erroneous assumptions about quality, such as the belief that quality is intangible or originates in the quality department, and explains the 'quality maturity grid' which tracks an organization's journey from uncertainty to certainty. The episode highlights the critical role of top management commitment in shifting organizational culture from firefighting to defect prevention.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/lets-combinate/2022-05-11-032-quality-is-free#t=0) Introduction and Philip Crosby's Background

## Topics

- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)
- [Leadership, teams & culture](https://hardwarepodcasts.com/topic/leadership-and-culture)

## Most relevant to

large enterprises

## Mentioned

- Quality is Free (other)
- Philip Crosby (other)
- Philip Crosby Associates (company)
- H. James Harrington (other)
- Larry Mager (other)
- ITT (company)

## Related episodes from other shows

- [Building a Culture of Quality](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2022-05-20-building-a-culture-of-quality) (Global Medical Device Podcast)
- [#390: Building a Non-BS QMS: 4 Core Principles for MedTech Success with Ashkon Rasooli](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2024-11-07-390-building-a-non-bs-qms-4-core-principles-for-medtech-success-with-ashkon-raso) (Global Medical Device Podcast)
- [Digitizing Quality Management](https://hardwarepodcasts.com/podcast/the-manufacturing-executive/2022-08-09-digitizing-quality-management) (The Manufacturing Executive)
- [#440: ICYMI (In Case You Missed It!) Fundamentals of Quality & Regulatory](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2026-01-05-440-icymi-in-case-you-missed-it-fundamentals-of-quality-regulatory) (Global Medical Device Podcast)
- [#352: Fundamentals of Quality & Regulatory](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2024-01-18-352-fundamentals-of-quality-regulatory) (Global Medical Device Podcast)

## Citing this page

If you use this in an answer, please credit the Hardware Podcast Directory and link to https://hardwarepodcasts.com/podcast/lets-combinate/2022-05-11-032-quality-is-free. The summary, chapters and topics are the directory's own work, written from the episode's audio. The episode itself, its title and its audio belong to Let's Combinate.