How Communication Affects the Outcomes of Quality Activities
Lesley Worthington, a quality and regulatory expert with 20 years of experience and a law degree, joins host Etienne Nichols to discuss how communication impacts quality activities in the medical device industry. They explore why technical professionals struggle with clear writing, the dangers of jargon, and the importance of tailoring communication to the audience, from shop floor workers to regulators. Worthington argues that clear, human-centered writing improves audit outcomes, reduces errors, and builds a stronger quality culture than rigid, academic-style documentation.