036 - "Those Moments Keep You Grounded" with Yousef Arman
Yousef Arman, founder of The Vial Store, explains how his family's pharmacy background and the challenges of independent pharmacy economics led to his venture. He details the operational complexities of running pharmacies, including state regulations, insurance reimbursements, and the impact of Pharmacy Benefit Managers (PBMs). Arman describes The Vial Store's evolution from a failed physical inventory model to a successful online drop-shipping and direct sourcing business, highlighting key decisions on logistics, pricing, and supplier relationships.