# How I Built Resilience: Live with David Neeleman and Tristan Walker

- Show: [How I Built This](https://hardwarepodcasts.com/podcast/how-i-built-this)
- Published: 2020-04-16
- Length: 20m
- Page: https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker

## Summary

Guy Raz speaks with David Neeleman, founder of Azul Airlines, and Tristan Walker, CEO of Walker & Company, about navigating the COVID-19 crisis. Neeleman details Azul's 95% revenue drop and how voluntary unpaid leave and airline aid packages helped preserve jobs. Walker discusses how Walker & Company, acquired by Procter & Gamble, maintained stability, managed production delays for products like the T-blade, and fostered team resilience through transparency and consistent leadership.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=0) Introduction: David Neeleman and Azul Airlines
- [1:21](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=81) Azul's Revenue Collapse and Employee Retention
- [2:46](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=166) Airline Industry Aid and Survival Strategies
- [5:26](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=326) Tristan Walker and Walker & Company's Remote Pivot
- [6:48](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=408) Maintaining Team Morale and Productivity
- [11:15](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=675) Production Delays and Consumer Transparency
- [12:53](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-16-how-i-built-resilience-live-with-david-neeleman-and-tristan-walker#t=773) Innovation, Books, and Long-term Resilience

## Topics

- [Leadership, teams & culture](https://hardwarepodcasts.com/topic/leadership-and-culture)
- [Growth, exits & acquisitions](https://hardwarepodcasts.com/topic/growth-exits-and-acquisitions)
- [Policy, trade & tariffs](https://hardwarepodcasts.com/topic/policy-trade-and-tariffs)
- [Direct-to-consumer & e-commerce](https://hardwarepodcasts.com/topic/direct-to-consumer)
- [Founder wellbeing](https://hardwarepodcasts.com/topic/founder-wellbeing)

## Most relevant to

companies scaling up, large enterprises

## Mentioned

- Azul Airlines (company)
- JetBlue Airways (company)
- Walker & Company (company)
- Procter & Gamble (company)
- T-blade (product)

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- [#331: 28 Days To Save The World: Lessons Learned from a Pandemic Month of Supply Chain Issues](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-08-10-331-28-days-to-save-the-world-lessons-learned-from-a-pandemic-month-of-supply-ch) (Global Medical Device Podcast)
- [Greatest Hits: Top 3 Leadership Lessons from Manufacturing Happy Hour](https://hardwarepodcasts.com/podcast/manufacturing-happy-hour/2021-05-11-greatest-hits-top-3-leadership-lessons-from-manufacturing-happy-hour) (Manufacturing Happy Hour)
- [149 - A packaging CEO Discusses Leading During a Pandemic - Eldon Schaffer from Tekni-Plex](https://hardwarepodcasts.com/podcast/people-of-packaging/2022-09-08-149-a-packaging-ceo-discusses-leading-during-a-pandemic-eldon-schaffer-from-tekn) (People of Packaging)
- [S6E29 Joshua Tarbutton | Lessons From the Military Applied to Engineering](https://hardwarepodcasts.com/podcast/being-an-engineer/2025-07-18-s6e29-joshua-tarbutton-lessons-from-the-military-applied-to-engineering) (Being an Engineer)

## Citing this page

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