# How I Built Resilience: Live with Susan Griffin-Black

- Show: [How I Built This](https://hardwarepodcasts.com/podcast/how-i-built-this)
- Published: 2020-04-09
- Length: 13m
- Page: https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black

## Summary

Susan Griffin-Black, founder of EO Products, explains how her company pivoted production to hand sanitizer and soap during the pandemic, prioritizing frontline workers and community distribution. She details the operational challenges of maintaining safety protocols, managing supply chain disruptions for ingredients like Brazilian alcohol, and scaling hiring to meet overwhelming demand. Griffin-Black also discusses the strategic decision to quadruple inventory and the broader cultural shift toward health and self-care that emerged from the crisis.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=0) Introduction: EO Products and the Pivot to Sanitizer
- [1:09](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=69) Operational Safety and Employee Protocols
- [2:27](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=147) Production Focus and Contract Manufacturing
- [5:32](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=332) Supply Chain Disruption and Ingredient Sourcing
- [8:03](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=483) Community Distribution and Donations
- [9:44](https://hardwarepodcasts.com/podcast/how-i-built-this/2020-04-09-how-i-built-resilience-live-with-susan-griffin-black#t=584) Cultural Shifts in Health and Self-Care

## Topics

- [Manufacturing partners & offshoring](https://hardwarepodcasts.com/topic/manufacturing-partners)
- [Sourcing & supply chain](https://hardwarepodcasts.com/topic/sourcing-and-supply-chain)
- [Direct-to-consumer & e-commerce](https://hardwarepodcasts.com/topic/direct-to-consumer)
- [Scaling production](https://hardwarepodcasts.com/topic/scaling-production)
- [Validation & product-market fit](https://hardwarepodcasts.com/topic/validation-and-product-market-fit)

## Most relevant to

companies scaling up

## Mentioned

- EO Products (company)
- U.S. Bank (company)
- Bevel (product)

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## Citing this page

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