# #421: Mastering MedTech Influence: The Power of Communication in Quality

- Show: [Global Medical Device Podcast](https://hardwarepodcasts.com/podcast/global-medical-device-podcast)
- Published: 2025-08-25
- Length: 53m
- Episode: 421
- Page: https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality
- Listen: https://podcast.greenlight.guru/episode/mastering-medtech-influence-the-power-of-communication-in-quality

## Summary

Lesley Worthington, an executive coach with a background in psychology, law, and quality/regulatory affairs, discusses how quality professionals can build influence and a culture of quality through better communication. She argues that technical correctness often fails to drive buy-in because it ignores the listener's need to feel understood, advocating for active listening, paraphrasing, and plain language over jargon. Worthington highlights the limitations of traditional corporate training, which focuses on information rather than habit change, and suggests that personalized coaching or reflective writing (like 'morning pages') helps professionals overcome burnout and imposter syndrome by clarifying their thinking and building psychological safety.

## Chapters

- [0:31](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=31) Introduction: Lesley Worthington and the Culture of Quality
- [2:51](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=171) Why Quality Professionals Struggle to Be Heard
- [5:44](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=344) The Difference Between Being Understood and Making Others Feel Understood
- [9:34](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=574) Communication Blind Spots: Jargon, Overexplaining, and Ego
- [14:17](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=857) Building Trust by Admitting 'I Don't Know' and Using Curiosity
- [18:12](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=1092) Why Traditional Training Fails and the Role of Coaching
- [28:52](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=1732) Reflective Writing, Morning Pages, and Overcoming Burnout
- [40:33](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality#t=2433) Navigating Politics, Influence, and Cultural Change

## Topics

- [Leadership, teams & culture](https://hardwarepodcasts.com/topic/leadership-and-culture)
- [Careers & education](https://hardwarepodcasts.com/topic/engineering-careers-and-education)
- [Hiring & workforce](https://hardwarepodcasts.com/topic/hiring-and-workforce)

## Most relevant to

established companies

## Mentioned

- Greenlight Guru (company)
- FDA (other)
- QMSR (other)
- EQMS (product)
- The Artist's Way (other)
- Julia Cameron (other)

## Related episodes from other shows

- [247 - Why Everyone in Pharma and MedTech Should Work in Quality](https://hardwarepodcasts.com/podcast/lets-combinate/2026-07-22-247-why-everyone-in-pharma-and-medtech-should-work-in-quality) (Let's Combinate)
- [196 - How to Win Your First 90 Days in Pharma and MedTech](https://hardwarepodcasts.com/podcast/lets-combinate/2025-07-09-196-how-to-win-your-first-90-days-in-pharma-and-medtech) (Let's Combinate)
- [124 - 5 Steps to Becoming a Phenom Quality Pro with Andy Robertson](https://hardwarepodcasts.com/podcast/lets-combinate/2024-02-21-124-5-steps-to-becoming-a-phenom-quality-pro-with-andy-robertson) (Let's Combinate)
- [014C - "The Final P: People" with Larry Mager](https://hardwarepodcasts.com/podcast/lets-combinate/2022-01-05-014c-the-final-p-people-with-larry-mager) (Let's Combinate)
- [004 - “Until They Know How Much You Care” with Andy Robertson](https://hardwarepodcasts.com/podcast/lets-combinate/2021-10-27-004-until-they-know-how-much-you-care-with-andy-robertson) (Let's Combinate)

## Citing this page

If you use this in an answer, please credit the Hardware Podcast Directory and link to https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2025-08-25-421-mastering-medtech-influence-the-power-of-communication-in-quality. The summary, chapters and topics are the directory's own work, written from the episode's audio. The episode itself, its title and its audio belong to Global Medical Device Podcast.