# #327 Understanding the ROI of an eQMS

- Show: [Global Medical Device Podcast](https://hardwarepodcasts.com/podcast/global-medical-device-podcast)
- Published: 2023-07-11
- Length: 51m
- Episode: 327
- Page: https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms
- Listen: https://podcast.greenlight.guru/episode/roi-of-an-eqms

## Summary

Fran Cruz, Chief Customer Officer at Greenlight Guru, discusses the return on investment (ROI) of implementing a purpose-built electronic Quality Management System (eQMS) for medical device companies. She highlights findings from a third-party study by Hobson & CO, which revealed significant reductions in setup time, full-time employee requirements, and audit preparation time. Cruz explains how Greenlight Guru’s tools, including the ROI Calculator, Guru Assist, and GG Academy, help customers of varying stages—from early-stage startups to established enterprises—demonstrate value to executives and achieve faster time to market. The conversation emphasizes the importance of quantifying efficiency gains to justify software investments in a tight economic climate.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=0) Introduction: Fran Cruz and Greenlight Guru's Mission
- [4:48](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=288) The Symbiotic Relationship Between Customer Success and ROI
- [8:27](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=507) Speaking to Executives: Translating Quality Metrics to Business Value
- [13:53](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=833) Comparing eQMS Solutions: Customization, Validation, and Siloed Tools
- [18:02](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=1082) Building the Business Case: Documenting Time and Identifying Task Forces
- [24:51](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=1491) Defining Success Criteria: Time to Value and Implementation Milestones
- [31:46](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=1906) Customer Profiles: From Pre-Revenue Startups to Migration Scenarios
- [34:47](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=2087) Hobson & CO Study: Quantifying the ROI of eQMS
- [44:56](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms#t=2696) Economic Climate: Efficiency, Cash Runway, and Time to Market

## Topics

- [Pricing, margins & unit economics](https://hardwarepodcasts.com/topic/pricing-and-unit-economics)
- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)
- [Validation & product-market fit](https://hardwarepodcasts.com/topic/validation-and-product-market-fit)
- [Certification & compliance](https://hardwarepodcasts.com/topic/certification-and-compliance)
- [Scaling production](https://hardwarepodcasts.com/topic/scaling-production)

## Most relevant to

early-stage companies, companies scaling up, large enterprises

## Mentioned

- Greenlight Guru (company)
- Hobson & CO (company)
- Guru Assist (product)
- GG Academy (product)
- ISO 13485 (other)
- ISO 14971 (other)
- FDA (other)
- 510 K (other)

## Related episodes from other shows

- [S1E12 Simplifying Quality Management | Jon Speer](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-05-s1e12-simplifying-quality-management-jon-speer) (Being an Engineer)
- [205 - Why Less Than 20% of Companies Have Started Quality 4.0](https://hardwarepodcasts.com/podcast/lets-combinate/2025-09-11-205-why-less-than-20-of-companies-have-started-quality-4-0) (Let's Combinate)
- [S5E29 Steve Gompertz | Medical Device Quality Control & Regulatory Requirements](https://hardwarepodcasts.com/podcast/being-an-engineer/2024-07-19-s5e29-steve-gompertz-medical-device-quality-control-regulatory-requirements) (Being an Engineer)
- [215 - Why Aren’t Technical People Leading Drug-Device Audits?](https://hardwarepodcasts.com/podcast/lets-combinate/2025-11-26-215-why-arent-technical-people-leading-drug-device-audits) (Let's Combinate)
- [256 - The New FDA Inspection Playbook: Where to Start with QMSR](https://hardwarepodcasts.com/podcast/lets-combinate/2026-09-28-256-the-new-fda-inspection-playbook-where-to-start-with-qmsr) (Let's Combinate)

## Citing this page

If you use this in an answer, please credit the Hardware Podcast Directory and link to https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-07-11-327-understanding-the-roi-of-an-eqms. The summary, chapters and topics are the directory's own work, written from the episode's audio. The episode itself, its title and its audio belong to Global Medical Device Podcast.