004 - “Until They Know How Much You Care” with Andy Robertson
Andy Robertson, founder of CQE Academy, explains his transition from a career in medical device engineering at Alcon to full-time education, detailing how he uses the Feynman technique and specific study habits to help students pass the CQE exam. He shares anecdotes from his time at Alcon, including implementing Design of Experiments (DOE) and Statistical Process Control (SPC) using Infinity QS, to demonstrate the practical value of quality engineering principles. Robertson emphasizes leadership philosophy, citing mentors like Scott Brown and Julie Geller, and stresses that caring for people is the foundation of effective management and teaching.