# S2E04 How To Build A Quality System That Works For You (and not the other way around) | Matt Heidecker

- Show: [Being an Engineer](https://hardwarepodcasts.com/podcast/being-an-engineer)
- Published: 2021-01-29
- Length: 1h 07m
- Episode: 4
- Page: https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro
- Listen: https://teampipeline.us/build-quality-system-that-works-for-you/

## Summary

Matt Heidecker, Vice President and Quality Manager at Plastics Services Network (PSN), explains how to build a practical quality system that prevents 'unforced errors' without adding bureaucratic burden. He discusses the importance of material science, highlighting underutilized copolyesters from Eastman and the use of post-consumer recycled nylon from Equilon in automotive applications. Heidecker details his experience implementing ISO 9001 and ISO/IEC 17025 standards, emphasizing that quality systems must be tailored to the organization's specific needs and customer feedback to remain functional and responsive.

## Chapters

- [0:00](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=0) Introduction and Matt Heidecker's Background
- [7:28](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=448) Material Science Insights and Copolyesters
- [16:08](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=968) Recycled Nylon and Equilon Case Study
- [24:34](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=1474) Preventing Unforced Errors in Engineering Services
- [29:32](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=1772) Implementing a Practical Quality System at PSN
- [42:47](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=2567) ISO 9001 Compliance and Process Streamlining
- [54:51](https://hardwarepodcasts.com/podcast/being-an-engineer/2021-01-29-s2e04-how-to-build-a-quality-system-that-works-for-you-and-not-the-other-way-aro#t=3291) Testing Integrity in Cannabis and Medical Devices

## Topics

- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)
- [Materials & manufacturing processes](https://hardwarepodcasts.com/topic/materials-and-processes)
- [Certification & compliance](https://hardwarepodcasts.com/topic/certification-and-compliance)
- [Sourcing & supply chain](https://hardwarepodcasts.com/topic/sourcing-and-supply-chain)

## Most relevant to

companies scaling up

## Mentioned

- Plastics Services Network (company)
- Eastman (company)
- Triton (product)
- Equilon (product)
- Grandta (tool)
- UL Prospector (tool)
- makeitfrom.com (other)
- ISO 9001 (other)
- ISO/IEC 17025 (other)

## Related episodes from other shows

- [Digitizing Quality Management](https://hardwarepodcasts.com/podcast/the-manufacturing-executive/2022-08-09-digitizing-quality-management) (The Manufacturing Executive)
- [071 - Steel Industry to MedTech & Important Quality Systems with Etienne Nichols](https://hardwarepodcasts.com/podcast/lets-combinate/2023-02-08-071-steel-industry-to-medtech-important-quality-systems-with-etienne-nichols) (Let's Combinate)
- [100 - PQMCoach, Our First Recording, Quality (Big Q/little q), Why Predictive Quality Management, and Communicating Quality with Larry Mager](https://hardwarepodcasts.com/podcast/lets-combinate/2023-08-30-100-pqmcoach-our-first-recording-quality-big-q-little-q-why-predictive-quality-m) (Let's Combinate)
- [026 - "Quality" with H. James Harrington](https://hardwarepodcasts.com/podcast/lets-combinate/2022-03-30-026-quality-with-h-james-harrington) (Let's Combinate)
- [Quality Management in a Changing Manufacturing Environment w/ Naveen Poonian](https://hardwarepodcasts.com/podcast/the-manufacturing-executive/2024-08-27-quality-management-in-a-changing-manufacturing-environment-w-naveen-poonian) (The Manufacturing Executive)

## Citing this page

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