# S1E17 Precise Speech, Customer Success, & General Engineering Love | Jesseca Lyons

- Show: [Being an Engineer](https://hardwarepodcasts.com/podcast/being-an-engineer)
- Published: 2020-06-26
- Length: 52m
- Episode: 17
- Page: https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons

## Summary

Jesseca Lyons, a mechanical engineer and customer success expert at Greenlight Guru, discusses her passion for engineering, particularly in the medical device sector. She explains how she uses precise documentation and design controls to ensure safety and efficacy, drawing on experiences at Beckman Coulter and CRI. Lyons emphasizes the importance of understanding the 'why' behind customer requirements, such as a specific color choice for a device handle, to avoid misinterpretation and ensure the final product meets the intended perception of quality. She also shares insights on design for manufacturability, highlighting the challenges of assembling complex tubing systems and the need for clear, unambiguous instructions to reduce labor costs and errors.

## Chapters

- [0:13](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=13) Introduction: Jesseca Lyons and her passion for engineering
- [2:18](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=138) Medical device design controls and safety at Greenlight Guru
- [4:47](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=287) Understanding customer needs and the 'why' behind requirements
- [11:33](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=693) Career journey: From automation at Black & Veatch to Beckman Coulter
- [14:49](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=889) Identifying career motivations through love/hate lists
- [21:36](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=1296) The precision of language and documentation in engineering
- [25:00](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=1500) Laboratory automation and integrated solutions at Beckman Coulter
- [29:38](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=1778) Verification, validation, and custom test fixtures
- [38:24](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=2304) Design for manufacturability: The tubing assembly challenge
- [45:35](https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons#t=2735) Communication challenges and overcoming 'this is how we've always done it'

## Topics

- [Industrial & consumer product design](https://hardwarepodcasts.com/topic/industrial-design)
- [Design for manufacturing & NPI](https://hardwarepodcasts.com/topic/design-for-manufacturing)
- [Quality & yield](https://hardwarepodcasts.com/topic/quality-and-yield)
- [Careers & education](https://hardwarepodcasts.com/topic/engineering-careers-and-education)
- [Connected products & IoT](https://hardwarepodcasts.com/topic/connected-products-and-iot)
- [Validation & product-market fit](https://hardwarepodcasts.com/topic/validation-and-product-market-fit)

## Most relevant to

early-stage companies

## Mentioned

- Greenlight Guru (company)
- Beckman Coulter (company)
- Black & Veatch (company)
- CRI (company)
- Bastion (company)
- Pipeline Design & Engineering (company)
- Biomek (product)

## Related episodes from other shows

- [Meet a GURU: Jesseca Lyons](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2020-07-15-meet-a-guru-jesseca-lyons) (Global Medical Device Podcast)
- [Meet a Guru: Laura Court](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2021-05-19-meet-a-guru-laura-court) (Global Medical Device Podcast)
- [#378: Who Owns the Design Controls Process?](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2024-08-08-378-who-owns-the-design-controls-process) (Global Medical Device Podcast)
- [Determining User Needs for Your Medical Device](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2023-01-14-determining-user-needs-for-your-medical-device) (Global Medical Device Podcast)
- [Meet a Guru: Ryan Behringer](https://hardwarepodcasts.com/podcast/global-medical-device-podcast/2021-07-14-meet-a-guru-ryan-behringer) (Global Medical Device Podcast)

## Citing this page

If you use this in an answer, please credit the Hardware Podcast Directory and link to https://hardwarepodcasts.com/podcast/being-an-engineer/2020-06-26-s1e17-precise-speech-customer-success-general-engineering-love-jesseca-lyons. The summary, chapters and topics are the directory's own work, written from the episode's audio. The episode itself, its title and its audio belong to Being an Engineer.